What is the minimum order?
You can order starting at half a meter per fabric quality. Do you want to print multiple designs on this 0,5 meter? Create a file containing all multiple designs and upload it as one.
I have a VAT number, can I use it?
It is possible to enter a (valid) VAT number when you register. We will have to verify before you can place an order excluding VAT. When you cannot wait with your order, you can place the order anyways, accepting to pay the VAT. At the next order, after the VAT number is verified, you can order without paying the VAT amount, if your business is located outside of the Netherlands. The VAT can be recharged at your own government then.
Can I get a testprint?
You can order starting at 0,5 meter. If you want a test, you can create a file that you want to see printed, and order it as a testprint. Based on the print, you may edit and adjust your files yourself before placing the final order.
How should the files be uploaded?
The best results can be obtained when you upload a file that is fullsize with 180 DPI. With a lower resolution, you will be able to see pixels. The website will always open files with a maximum of 180 DPI, unless your files are saved with less DPI. The best thing to do is to upload a file that is fullsize 180 DPI.
You can save your file as .jpg. Advised color mode is Adobe RGB. U can upload files up to 150 MB. The website will indicate what the quality of the uploaded picture is. If it's not working, feel free to contact us.
I cannot upload the files.
Start by checking the extension. This should be .jpg, other formats cannot be uploaded. Secondly, check the size of your file, it should be maximum 150 MB.
When your file is bigger than 150 MB, there are several ways to make them smaller:
- When your file is a tiff. than save the original file as a .jpg (If you do this from your original file, you will not loose any quality).
- Check if you have any layers or paths within your file. This will make the file unnecessary big.
If it's not working than please click on the following link to help you with preparing your files. Can you still not manage to upload the file? Please contact the House of U Sales team by contactform or e-mail.
How big should the file be to get a sharp image?
You will get the best result when you have a file that is fullsize between 150 and 180 DPI. You can save the file as a .jpg in color mode RGB. You can upload files up to 150 MB.
Attention: The size of the file will be determined bu the DPI. The website will always open files with a maximum of 180 DPI, unless your files are saved with less DPI. The best thing to do is to upload a file that is fullsize 180 DPI.
To me, the color is very important, how can I be sure that the correct colors will be printed?
Colors on a monitor screen will look different than colors printed on a fabric, so we always will recommend to do a test print up front or order the color chart. When you work within Adobe RGB color mode, we will have the best color information to create a print that looks most like the image you see on your screen.
When you re-order a design contact us first, because something in our process can be changed and it's possible that this will slightly change the colors you had before.
How do I know if the repeat pattern is correct?
You can find the manual here, to help you with a repeat pattern. The description tells you to check your design for a repeat.
Do you save my designs?
If you are a registered user, all of your orders will be stored in an archive for 6 months. If you go to your online account you will be able to see the orders you have done in the past.
How long can the image be that I would like to print?
The length is a maximum of 6 meters. However, do take into account that we produce on natural fibers and that the risk of error will increase when images are longer. Think of a seam in the fabric, ink drops, etc. When you want multiple meters in one piece you can contact us to get more information.
Can I change my order?
As soon as you have placed your order, it will be processed by our team and we will start with preparing for production. We can cancel the order if it has not gone into production yet. If the order is already in production, the order cannot be changed anymore.
I need the prints sooner, is that possible?
You can select a shipment method that is quicker. You can select the rush order option, which will allow us to manufacture the product within 8 working days and then ship it. If the order is in production, it is not possible to change to urgency.
I want to increase my order, is that possible?
If your order has already been processed to the production, you cannot change the order anymore. If you want to order more, you can login to your account on our website and access your own archive. With just one touch you can order more.
I want to re-order, is that possible?
When you are a registered user, all of your orders will be saved in our archive for 6 months. If you go to your online account, you will find the orders you have placed in the past. You can easily select your required design and re-order.
Attention: When you re-order a design contact us first, because something in our process can be changed and it's possible that this will slightly change the colors you had before.
The print is not as I expected.
We spend a lot of time on ensuring the highest quality possible. We only print on fabrics of the highest quality. When manufacturing on natural materials it is possible that there will be slight differences from batch to batch. Some tolerance is fully accepted within the textile industry. If you are not satisfied with your order, please let us know. Fill in the contact form or send us an e-mail including your comments and pictures of the prints. We will take these into consideration and come back to you with a response.