Delivery

What is the estimated delivery time?
To manufacture the product, we have different production times. 

When you would like to print your design on fabric, than you can choose from different production times:
Rush production time will take 5 whole working days excluding shipment.
Economy production time will take 10 whole working days excluding shipment.

When you would like to print your design on a product, than you can choose from different production times:
Rush production time will take15 whole working days excluding shipment.
Economy production time will take 25 whole working days excluding shipment.

Our production times can differ during the Summer period and also during busy seasons. These production times can take 2 days longer during these periods.

I need the prints sooner, is that possible?
Unfortunately it is not possible. For the fastest delivery possible please select the Express production time as well as Express shipment. Your finished fabric will be shipped on the 8th working day after receiving your order. Your finished product will be shipped on the 15th working day, after receiving your order. 

What are your shipping options?
You can select Economy (standard) or Express (faster and therefore more expensive). In both methods the package is presented at the provided shipping address and you must sign upon receipt. The third option would be a pick-up at our company in Eindhoven, The Netherlands.

My shipping address has changed, how can I change my address?
Is your order in production? Please fill in the contact form with your new address or send us an e-mail.

Are you planning to place a new order?
You can change your information during the order process. It’s also possible to access your account on our website to change the information.

Do I get a notification when the order is shipped?
Yes, you will get an automatic e-mail notification with a trackingcode when the order is shipped.

Can I trace my shipment?
Yes, you will get an automatic e-mail notification with a trackingcode when the order is shipped.

Does anyone have to be present to sign upon receipt of the delivery?
Yes, with both shipping methods the package is presented at the provided shipping address and you must sign upon receipt.